Shipping Policy

Overview

This Shipping Policy explains how Roveex processes, ships, and delivers orders placed through our website. It also outlines important information about shipping timelines, order tracking, delivery issues, and customer responsibilities.

Shipping Destinations

Roveex currently ships to addresses within the United States only. At this time, we do not offer international shipping.

Shipping Costs

We offer free standard shipping on all orders shipped within the United States.

All prices displayed on our website are listed in U.S. Dollars (USD).

Order Cut-Off Time

Orders placed before 4:00 PM Eastern Time (ET) on a business day will enter processing on the same business day.

Orders submitted after the daily cut-off time, on weekends, or on public holidays will begin processing on the next business day.

Order Processing

Orders are typically processed within 1–2 business days (Monday through Friday).

Processing includes order verification, payment confirmation, and preparation for shipment. During periods of high order volume or unforeseen operational delays, processing may take slightly longer.

Transit Time

Once dispatched, standard shipping generally requires 7–12 business days for delivery within the United States.

Transit times are estimates and may vary depending on the destination, carrier operations, weather conditions, and other circumstances outside our control.

Estimated Delivery Time

The estimated total delivery time is approximately 8 –14 business days, including both order processing and shipping transit time.

Please note that these delivery estimates are not guaranteed.

Business Days

Our business days are Monday through Friday, excluding public holidays.

Order processing, shipping updates, and customer support responses are handled during business days only.

Shipping Carrier

Orders are delivered through USPS for final-mile delivery within the United States.

Order Tracking

Tracking is available for every order.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. Tracking details typically become active within 24–48 hours after shipment.

You may also monitor your shipment at any time using our Track Your Order page.

Order Changes and Cancellations

If you need to modify your order, please contact us within 2 hours of placing your order.

Orders may be cancelled any time before they enter fulfillment. Once fulfillment has begun or the order has been shipped, cancellations are no longer possible. For additional information, please refer to our Return & Refund Policy.

Incorrect Shipping Address

Please review your shipping address carefully before completing your purchase.

If you notice an error after placing your order, contact us immediately at support@roveex.store.

If an order is returned because of an incorrect or incomplete shipping address provided by the customer, additional shipping charges may apply before the order can be reshipped.

Delivered but Not Received

If your tracking information indicates that your package has been delivered but you have not received it, please first check around your delivery location and with household members or neighbors.

If the package is still missing, contact us so we can begin a carrier investigation. Resolution options will be determined after the carrier completes its investigation.

Shipping Delays

While we work to dispatch every order as quickly as possible, delivery delays may occasionally occur due to circumstances beyond our reasonable control, including severe weather, carrier disruptions, public holidays, customs processing, or periods of increased shipping demand.

We appreciate your patience if unexpected delays occur and will provide updates whenever available.

Lost Packages

If your shipment appears to be lost during transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment before determining the appropriate resolution in accordance with our Return & Refund Policy.